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BOOKING CONDITIONS

TERMS AND CONDITIONS Please find here below terms and conditions regulating the Customers' requests, excepting what differently indicated/agreed during the effective booking phase. The Hotel Management reserves the right to modify anyway terms and conditions for the new requests without any notice.

BOOKING PROCEDURES The reservation is to be made via fax or e-mail. The request of availability (not the reservation itself) is not binding for any one of the subjects. The shortest stay is 1 night. In case of effective availability the Customer will receive a notification containing a recap of the conditions of the requested stay, to be confirmed within 48 hours. Missed confirmation within indicated period will entail the cancellation of the request. The booking contract will be formed and effective with the forwarding of credit card data, as warranty. CONFIRMATION OF BOOKING BY CREDIT CARD, AS WARRANTY You will not be debited directly and you will pay for your stay on your arrival at the hotel, unless a penalty in case of missed/late cancellation or no-show will be applied. CANCELLATION TERMS AND RELATED PENALYIES If you want to cancel or change your confirmed reservation, written requests by E-mail is necessarily required. In case of no-show or late communication related to the cancellation of a guaranteed booking a financial penalty will be charged from your credit card, as follows: between the 14th and the 4th (included) day before arrival: 50 % of the whole amount will be debited; within 3 days before arrival or no-show: 100% of the amount will be debited.

 

OTHER INFORMATION REGARDING THE RESERVATION In case of advanced departure from the hotel, the Management reserves the right to ask anyway for the whole amount of the booked stay. Any controversy or dispute between subjects which subscribed the terms as party related to the validity, the interpretation or the fulfilment of the present contract, are under the jurisdiction of the Tribunal of Siena